TRULY BESPOKE HAIR COLOUR

Highlights are small, lightened sections of hair, usually done with foils, to add contrast and brightness. They create a structured look without colouring all your hair.

Balayage is a freehand painting technique where the colour is brushed onto the middle and ends of your hair. It creates a soft, natural, sun-kissed look with a smooth blend. It’s low maintenance and grows out beautifully. This technique can also be achieved with foils to achieve more lift and dimension. (Think of a “lived-in look”.)

All-over colour means applying one colour all over your head. It’s perfect if you want to cover gray, go darker, or lighter evenly. (Going lighter can only be achieved on virgin hair.)

A single-process colour means applying one colour all over your hair in one step.

A double-process involves first lightening your hair, then applying a second colour or toner to achieve your final shade.

Sometimes yes — but if you want to go much lighter or fix previous colour, it often takes a few visits to keep your hair healthy and get the best result.

Warm tones like caramel or copper look great on golden skin and warm eyes.

Cool tones like ash or espresso suit cooler skin tones and eyes. Your stylist can help find your perfect match.

Professional colour is mixed just for you and applied by a licensed stylist who knows your hair’s needs.

Yes. Harsh chemicals like high PPD and resorcinol can irritate your scalp or damage hair. We use gentler, natural ingredients to protect your hair and skin.

Yes. Our colours are 100% vegan and cruelty-free. Some options are ammonia-free, while others use mild ingredients that keep your hair healthy without sacrificing performance.

Come with clean, dry hair without heavy products. Bring photos of colours you like and be ready to share your hair history. Also, plan enough time for your appointment.

It’s best to wash your hair a day or two before your appointment. Natural oils protect your scalp and help the colour stick better but avoid coming into your appointment with heavy styling products or greasy hair. Think of it this way — you would never paint a picture on a dirty canvas.

Most colour services take one to four hours depending on what you want and your hair’s condition. Big changes or fixing colour can take a full day or several visits.

Bringing photos helps your stylist see your ideas, but remember some pictures are edited with filters and AI. You may need more than one visit to achieve your vision. Trust your stylist to create a look and timeline that’s perfect and will keep the integrity of your hair health.

Your stylist looks at your natural hair colour, skin tone, and hair condition, then mixes a plant-based colour formula just for you, ensuring your colour looks beautiful and keeps your hair healthy.

Your stylist will talk with you about your hair history, what look you want, check your hair’s health, and make a customized hair plan to achieve your best colour safely.

Glossing: Adds shine and refreshes colour between visits.

Toning: Cancels out unwanted brassy tones, especially for blondes.

Bond-Building & Strengthening Restorative or Refresh Professional Treatment powered by Botanical Repair™: Repairs and strengthens hair damaged by colouring or heat, leaving it healthier and smoother.

Intensive Hydrating Restorative or Refresh Professional Treatment powered by Nutriplenish™: Deeply hydrates and nourishes your hair using plant-based oils. This treatment helps restore moisture, smooth dryness, reduce frizz, and make your hair feel softer and more manageable. This is a great treatment to schedule in-between your colour appointments.

By using professional treatments like Botanical Repair™, Nutriplenish™ Oil Treatments, and shine-boosting glosses, your stylist repairs and hydrates your hair, keeping it soft, strong, and glowing.

Wait at least 48 hours before washing your hair to let the colour set fully and last longer.

Use Color Control™ Shampoo and Color Control™ Conditioner to gently cleanse and protect your colour.

Use a heat protectant like Botanical Repair™ Bond-Building Styling Creme to protect your colour from fading. Your stylist will talk with you about your hair history, what look you want, check your hair’s health, and make a customized hair plan to achieve your best colour safely.

Use Botanical Repair™ Purple Toning Shampoo to cancel warm, yellow tones. Use Blue Malva™ Shampoo and Blue Malva™ Color Conditioner to cancel warm, brassy, orange tones.

Use cooler water when cleansing your hair, and always use a thermal protectant like Heat Relief™ Thermal Protector & Conditioning Mist before using any hot tool like a blow-dryer, flat iron, or curling iron.

Yes — colour-safe shampoos like Color Control™ gently cleanse without stripping to minimize fading your colour.

Swimming and sun can fade colour. Rinse hair before and after swimming, wear a swim cap if you can, and use a UV protectant spray like Sun Care Protective Hair Veil.

Glosses are recommended to refresh every 4 to 8 weeks.

Toners will need to be refreshed every 2 to 4 weeks.

Root touch-ups are generally done every 4 to 6 weeks to keep your colour fresh.

Visit your salon regularly for glosses or touch-ups.

Pre-book one or two future appointments based on the timing recommended by your stylist.

Get professional treatments like Botanical Repair™ to keep hair strong.

Use colour-safe products at home, protect from heat and sun, and always use a thermal protectant when doing any heat styling.