* For shipments which do not qualify for free standard shipping, shipping costs will be calculated based on order total.
** Shipping costs will be calculated based on order total.

SHIPPING TIME FRAMES

Aveda Online Canada orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Express orders placed by 2PM ET will be processed and shipped the same day, depending on product availability. Please note that a signature may be required upon delivery for Express deliveries.  Shipping to select rural or remote destinations may result in extended shipping times. Please note Express Service may not be available for some remote destinations.

SHIPPING RESTRICTIONS

Some items sold by Aveda Online Canada require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Aveda Online Canada, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in Canada to which we can deliver, we will be happy to ship your full order.

Shipments to Forwarding Companies

Aveda Online Canada is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Aveda Online Canada is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.