For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.

Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.

Orders are processed & shipped Monday - Friday, excluding federal holidays in Canada. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following Canada holidays and orders won’t be processed on these days:

• New Year’s Day
• Civic Holiday
• Labour Day
• Thanksgiving
• Christmas
• Boxing Day

• A signature may be required upon delivery for Overnight and 2^nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
• PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

• At this time, Aveda Online is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.

• Some items sold by Aveda Online Canada require special handling as specified by federal, provincial, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.

• Aveda Online Canada is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Aveda Online Canada is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

If the tracking information for your package confirms delivery and you cannot locate the delivered package:

1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further

• Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. Orders shipped to P.O. Boxes cannot be shipped by Overnight or 2nd Day Shipping methods.

• We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of Canada. We apologize for any inconvenience. To find Aveda products near you, please visit our International Store Locator. Additionally, some Aveda counters will internationally process phone orders.
• To place an order internationally please visit:
  • [https://www.aveda.com/] for delivery in US
  • [https://www.aveda.co.uk/] for delivery in the UK
  • [https://www.aveda.eu/] for delivery in all other European countries