For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.
Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
Shipping Cost & Time Frames
Total Delivery Timing
Order Must Be Placed By
Cost1
Standard
Processing: 1-2 business days+ Shipping: 3-8 business days
n/a
Free
Express2
Processing: Same business day Shipping: 2-3 business days
2:00pm ET
$18 - $23 CAD
Shipping costs will be calculated based on order total.
In order to process and ship your order with Express Shipping on the same business day, submit your order by the time noted above.
Shipping to select rural or remote destinations may result in extended shipping times. Please note, Express Service may not be available for some remote destinations.
Shipping Information
A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Shipping Address Disclaimer
At this time, Aveda Online is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.
Forwarding
Aveda Online Canada is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Aveda Online Canada is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.
Lost or Missing Orders
If the tracking information for your package confirms delivery and you cannot locate the delivered package:
Check with neighbors and family members
Look around the delivery location
Check for notice of attempted delivery
Contact the carrier directly who can assist further
Note: Aveda Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Aveda Online Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
P.O. Boxes and APO/FPO/DPO Addresses
Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. Orders shipped to P.O. Boxes cannot be shipped by Overnight or 2nd Day Shipping methods.
International Locations
We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of Canada. We apologize for any inconvenience. To find Aveda products near you, please visit our International Store Locator. Additionally, some Aveda counters will internationally process phone orders.
