Aveda Online Canada Return Policy

Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy. Return shipping fees are not refundable.

We accept returns for products purchased from Aveda Canada only, and all returns are inspected upon return. Products purchased from Aveda Canada must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). If you are returning a gift order and do not want the refund to be issued to the original form of payment, please call us at 1-800-284-8616. Please note: Engraved items, and items noted as final sale or not-returnable are not eligible for exchange or return. Shipping and delivery fees are not refundable. Aveda Canada monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

^*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Aveda Online Canada. If issued in these instances, Aveda Online Canada has the right to provide the refunded amount in the form of an electronic gift card or a refund check.

For items returned within our returns policy, the purchase price will be refunded to the original form of payment.